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Frequently Asked Questions (FAQ)

SHIPPING POLICIES


RETURN POLICIES


PAYMENT POLICIES


QUESTIONS?

  • FAQ
  • SHIPPING & PAYMENT INFORMATION

    After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Please note that our expected timeframes are estimates and can vary due to factors outside of FUBU Watches, and the courier’s, control. Promotional campaigns may also impact order turnaround.

    Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
    FUBU Watches cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

    For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

    ORDER CHANGES OR CONCERNS

    If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

    WATCH SPECS

    Swiss Movement

    All our watches work with Swiss Made movement.

    Normally all quartz movements are manufactured by Ronda AG.

    Automatic movements are STP or Sellita.

    Water Resistance

    All In series have a water resistance of 5 ATM and can withstand a brief submersion under water (i.e. hand washing), but should not be taken swimming or bathing.

    Empire State and FB500 watches have a 10ATM rating and can be taken swimming at the surface or snorkeling at a shallow depth, but cannot be taken SCUBA diving.

    Concorde and Intrepid have a 30ATM rating and are suitable for all high-impact water sports, scuba-diving and saturation diving.

    Glass

    The glass we use for our watches is made of sapphire crystal

    Leather:

    Our leather straps are made of genuine Italian leather.

    BATTERY

    All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or Jeweler should be able to assist you with the battery replacement. We don't suggest replacing the battery, as it requires some special tools and you could damage the watch.

    WARRANTY

    FUBU Watch has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice; otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.

    CONTEST

    If you participate in our FUBU promotions and giveaways (the “Contest”) you fully accept these general terms and conditions of FUBU (“FUBU”, “us”, “our”, “we”) and you acknowledge that you fulfill all eligibility requirements. A purchase or transaction is not required to participate or win.

     

    Eligibility.

    Each participant may participate only once. Automated or repetitive entries are not allowed, unless explicitly stated otherwise. If you are under the age of 18 you will have to obtain the approval of your parents or legal guardians to enter the Contest.

    FUBU may ask you, at any stage, to provide us with proof of age and/or identity and/or proof of such approval, if relevant. FUBU may exclude any participants who are not able to provide with such proof.

    Entry is open to anyone with the exception of our employees (and their families) as well as of our affiliates, of agents and of anyone else involved in the Contest.

     

    Participation period.

    The Contest shall start and close on the date specified on the @fubuwatches Instagram posts. Entries after the closing date will not be allowed. FUBU is not responsible for any lost, late, misdirected, stolen, illegible or incomplete entries.

    If, for any reason, the contest is not capable of running as planned, caused by e.g. infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of FUBU which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Contest, FUBU reserves the right at its sole discretion to cancel, terminate, modify or suspend the contest and/or select winners from all eligible entries received prior to the cancellation.

     

    Contest disclaimer.

    The Contest is in no way sponsored, endorsed, or administered by Instagram. All information disclosed is provided to us and not to Instagram. You hereby release Instagram, to the greatest extent legally permissible, from any liability in connection with the Contest.

     

    Process.

    The Contest post on Instagram will explain the entry procedure. There is no entry fee and no purchase necessary to enter the Contest. By entering a Contest, you will not be eligible to receive any prizes awarded in any other Contest unless you enter each Contest separately.

     

    The winner.

    The winner will be chosen at random from all correct entries. The winner will be notified by DM on Instagram via our official FUBU account within five business days after the closing date of the Contest. If the winner cannot be contacted or do not claim the prize within 48 hours, FUBU reserves the right to withdraw the prize from the winner and pick a replacement winner. FUBU decision in respect of all matters to do with the Contest will be final and shall not be subject to review or appeal by any entrant or by any third party. Moreover, we reserve the right to select an alternative winner if we reasonably believe that a winner has breached the Rules.You agree that we may publish your first name and last name, country of residence, Instagram-profile name along with your participating picture on our websites, social media channels (e.g. Facebook, Instagram, Twitter) if you are drawn as a winner.

     

    Prize.

    If a Contest involves receiving a prize, this is to be delivered to a participant’s address. The promotional prize will be as indicated on the @fubuwatches Instagram post. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

     

    Limitation of liability.

    By entering the Contest you agree to release, discharge and hold harmless FUBU, its legal representatives, respective officers, directors, employees and agents from any damages whatsoever suffered or sustained in connection with the Contest or the acceptance of the prize.

     

    Personal data.

    Any personal data that you are providing to FUBU, in connection to a Contest, will be saved by FUBU and will be used in the organization of a Contest, to make contact with you in connection with a Contest and to promote a Contest. FUBU is entitled to disclose any personal data to third parties involved in the Contest, in order to provide a winner with a prize.

     

    Use of the Content.

    If you submit any content when entering a Contest, such as pictures, videos, captions, texts etc. (the “Content”), you grant FUBU and its affiliated companies a royalty-free, perpetual, worldwide license to edit and use the Content for all marketing and advertising purposes, including but not limited to: Instagram, Facebook, Twitter, Pinterest, LinkedIn, Youtube and fubuwatches.com. This license can also be transferred by FUBU and its affiliated companies to third-party collaborators for the purpose of promoting products under the FUBU brand. This license also includes a right, but not an obligation, to refer to the creator of the Content and the social media account where the Content was uploaded. You confirm that you own or control the rights to the Content. If you are under 18 years old, you guarantee that you have your parents consent. Furthermore, you certify that the Content submitted by you does not violate any rights of a third party or any law.